Backups someone has tested
A backup that has never been restored is not a backup. They get tested, and how long it takes to be back online after an outage gets written down.
Managing the server your system runs on
Once the operation depends on a system, the server stops being a technical detail. The question is not what it costs per month: it is who answers on a Monday at 8 a.m.
Schedule a callWho it is forCustom and admin systems in production
How it worksCan be contracted separately from development
What's included
Monitoring that speaks up
Disk space, memory, dead services, expiring certificates. The point is to find out before the customer does, not from the customer.
Access and updates kept current
Who gets in, with what permissions and from where. Plus security patches, which is the part everyone postpones until they cannot any more.
A named person responsible
When something goes down, there is someone to message. That is the service: it is not the server, it is that someone is watching it.
This is for you if
- You had a system built and nobody was left in charge of the server it lives on.
- The system slows down at certain hours and nobody knows why.
- You do not know when the last backup ran, or whether it can be restored.
Frequent questions
Do you have to have built the system?
No. We can take over administration of a system another team built. What we do first is survey how it is set up, because taking responsibility blind helps nobody.
Do you provide the server?
It can be yours, one in the cloud, or the one you are already paying for. Administration is what you contract; where it lives is a separate decision driven by latency, cost and who needs access.
What if it goes down on a Sunday?
Response times are agreed in writing before we start, based on what the operation can tolerate. A system that bills seven days a week is not looked after the same way as one used Monday to Friday.
Further reading
Other services
Custom software
Some processes don't fit into any off-the-shelf tool. When that process is the one holding up the business, the sensible option stops being adapting to the software and becomes the other way around.
Custom ERP
Off-the-shelf ERPs charge every month and ship a hundred modules of which you use six. A custom one is paid once and does exactly what your operation needs.
Web development
Most web quotes start with a call to find out the price and end without a date. We publish both before you ask.
Tell us which system needs looking after
Knowing where it runs and how critical it is defines the scope and the response time you need.
Schedule a call